How to engage with Tableau for License Issues

For problem on tableau server related to license you would need to engage with tableau support, in order to get faster response (generally tableau support is quiet good in response) upload the details of your truststore to tableau support case.


Problem Statement: Post tableau server reboot you don't see tableau licenses activated and engage with tableau support to identify the root cause.

Action:  Execute the following statement from your shell prompt on tableau server


serveractutil -view > <file_name>


Upload the generated files to tableau support and get your questions answered. About this generated it consists of all information about license on the specific server.

Comments

Post a Comment

Popular posts from this blog

Logshark - ACE for Administrators

Though Tableau Server is very stable in its functioning and it also depends on how the Administrator configures and reviews its vitals regularly to avoid any outages, but still there would be cases where we run into some issues and need to diagnose them. The tool named Logshark comes to the rescue in these cases. Logshark is a command-line tool that you have to run against Tableau Server logs which produce some workbooks that provide Tableau Server vital which can help for diagnostics. This not just helps with the reactive approach where the problem occurs and we can identify the reason but you can regularly run this to make sure your Tableau Server is not showing any sign of stress which can cause the problem in the future. At this moment Logshark can be executed on Windows and macOS and we will cover details of windows here.   Windows operating system 64bit (2008R2 and higher). Tableau Desktop 10.5 (or higher) to visualize workbooks generated by Logshark. A performant system with...
Read more

Rewind - Rollback Failed Tableau Server Upgrade

Normally it's seen administrators are really good at making action plan for upgrades but when the things didn't turned up as planned, what needs to to be done? It's equally important to have a rollback plan and even test it so that action can be taken quickly and confidently in the case of any unwanted situation during the upgrades. In my last blogpost wrote about steps to perform tableau server upgrade from version 2019.2 to 2020.3.3 and this blogpost will cover steps to rollback in case of any failed upgrade. There are some assumptions before we go through the steps     1. Upgrade from version 2019.2 to 2020.3.3 failed on Linux.     2. Upgrade failed on tsm-upgrade command and we decided to reach to the point where the upgrade was started. In order to rollback your failed upgrade following steps needs to be followed, steps are truly based on my experience and would suggest you try this in lower environments first. There would be some customization in your envi...
Read more

Breaking the Myths - Tableau Server Upgrade to version 2020.3.x

This blog covers detailed steps to upgrade Tableau Server to version 2020.3.x (latest version available at the time of writing this blog) from version 2019.2.x. Though upgrade process is very well documented on tableau website but would also like to share my experience which can make process smoother for others planning their tableau upgrade in coming time. The process is not very different for other versions as well and most part of this blog will cover almost all the scenarios and enterprise level recommendations. Audience : This blog is intended for Tableau Server Administrators, Tableau Server Architects and Tableau Developers having prior understanding of managing tableau server and it's upgrade process. Follow along this blog if your setup also consists of following:      1. Using Linux version of tableau deployment.      2. Tableau server version 2019.2.x.      3. Single Node Installation (for Multi node installation major steps remain...
Read more